Epic Plumbers & Drain Services ("Epic," "we," "us," or "our") respects your privacy. This policy explains what information we collect when you visit our website or request service, how we use it, and the choices you have. If anything here is unclear, give us a call — we're happy to walk you through it.
Sections
1. Information we collect
When you contact us, request service, or fill out a form on our website, we may collect the following:
- Contact information — your name, phone number, email address, and service address
- Service details — a description of the plumbing issue you need help with
- Communication records — calls, texts, or messages you send us
- Website usage — basic analytics like pages visited, browser type, device type, and approximate location
We do not collect financial information through this website. Any payments for completed work are processed through a separate, secure payment provider.
2. How we use information
We use the information you provide to:
- Respond to your quote requests and dispatch technicians to your address
- Communicate with you about your appointment, service, or follow-up
- Send service reminders or updates if you ask us to
- Improve our website and the quality of service we provide
- Comply with legal obligations
We do not sell your personal information. Period.
3. How we share information
We share information only when necessary to provide our service or comply with the law:
- With our technicians and dispatchers — to schedule and complete the work you've requested
- With service providers — for example, our form provider (Web3Forms), email host, or analytics provider, who help us run the website
- When required by law — for example, in response to a subpoena or to protect against fraud
4. Cookies & tracking
Our website may use cookies and similar technologies to remember your preferences, measure traffic, and improve performance. You can disable cookies in your browser settings, but some features of the site may not work as expected.
We may also use third-party analytics tools (such as Google Analytics) to understand how visitors use our site. These tools collect anonymized usage data and do not identify you personally.
5. Data security
We take reasonable steps to protect the information you share with us, including using HTTPS encryption on this website and limiting internal access to personal data. However, no system is 100% secure, and we cannot guarantee absolute security of information transmitted over the internet.
6. Your rights & choices
You can:
- Ask us what information we have about you
- Ask us to correct or update information
- Ask us to delete information (subject to legal record-keeping requirements)
- Opt out of marketing communications at any time
To exercise any of these rights, contact us using the details below.
7. Children's privacy
Our service is intended for adult homeowners and property managers. We do not knowingly collect personal information from anyone under 13. If you believe we have, please contact us and we'll delete it.
8. Changes to this policy
We may update this policy from time to time as our service or applicable law changes. When we make material changes, we'll update the "Last updated" date at the top of this page. Continued use of our website or service after a change means you accept the updated policy.
9. Contact us
Have a question about this policy, or about how your information is being handled? Reach out:
Epic Plumbers & Drain Services
175 S Watson Road #1121, Arlington, TX